Regulatory

Privacy Policy

1. Data controller

The website www.sensilia.com is published by OCEAN VERT DISTRIBUTION, the data controller for personal data collected via the website.

Address: 277 rue du camp de Souge, Lots 11 & 12, 33127 Saint-Jean-d’Illac, France
Email: support@sensilia.com

2. Personal data collected

We collect only data that is strictly necessary, including:

first name, last name
email address
postal address (orders)
browsing data (cookies, anonymised statistics)
order and billing data

3. Purposes and legal bases

The personal data collected on the website is processed for the following purposes:

Managing orders and deliveries, on the basis of the performance of the contract entered into with the user;
Invoicing and accounting obligations, in accordance with applicable legal requirements;
Managing customer service and handling enquiries, based on the company's legitimate interest in ensuring follow-up and the quality of the customer relationship;
Sending commercial communications and marketing information, solely on the basis of the user's prior consent, which may be withdrawn at any time;
Analysing website traffic and usage through cookies and trackers, based on the user's consent.

4. Data recipients

Data may be shared only with:

our authorised internal teams,
our technical service providers (hosting, payment, logistics),
administrative authorities where legally required.

No data is sold to third parties.

5. Transfers outside the European Union

Certain technical tools (e.g. hosting or analytics) may involve transfers outside the EU.
In such cases, we ensure that these transfers are governed by appropriate safeguards, such as standard contractual clauses adopted by the European Commission.

6. Retention period

Customer data: for the duration of the business relationship and for any additional period required by law
Billing data: 10 years
Marketing data: 3 years after the last contact
Cookies: maximum of 13 months

7. Data security

We implement appropriate technical and organisational measures to ensure the security, integrity and confidentiality of your data.

8. Your rights

In accordance with the GDPR, you have the following rights:

right of access
right to rectification
right to erasure
right to restriction of processing
right to object
right to data portability

To exercise your rights: support@sensilia.com

You may also lodge a complaint with the CNIL (www.cnil.fr).

9. Use of cookies

The website uses cookies that require your consent.
For more information, please see our dedicated Cookie Policy.

10. Updates

This policy may be amended at any time. The current version is the one published on the website.

3. Purposes and legal bases

The personal data collected on the website is processed for the following purposes:

Managing orders and deliveries, on the basis of the performance of the contract entered into with the user;

Invoicing and accounting obligations, in accordance with applicable legal requirements;

Managing customer service and handling enquiries, based on the company's legitimate interest in ensuring follow-up and the quality of the customer relationship;

Sending commercial communications and marketing information, solely on the basis of the user's prior consent, which may be withdrawn at any time;

Analysing website traffic and usage through cookies and trackers, based on the user's consent.